We’re sorry but we don’t currently deliver to P.O. Boxes because:
We need to hand the parcel to you directly to be sure where it ends up and our shipping partners require signatures from the recipient. Moreover, we understand what you expect to receive when placing an order online thus we don’t want your parcel to get crammed or crushed in a small box.
If you try to place an order to a P.O. Box, your order will appear as ‘cancelled’ and you’ll receive an email from us letting you know. In this case, please get in touch with us to give a residential address and we’ll send it out right away!
RETURN TO SENDER PARCELS
If you provide an incorrect delivery address and the order is returned to us, or you fail to take delivery, we will either:
· redeliver the parcel to the correct address, if provided, subject to payment of additional delivery costs, or
· refund the value of the product (excluding delivery costs) dependent on whether it remains in a resalable condition. You will be responsible for any additional charges incurred including re-delivery costs.
If the order is not returned to us, you will not be eligible for a refund or re-delivery. We accept no responsibility for deliveries made to incorrect or incomplete addresses provided by customers. In this case, you will need to place a new order with the correct details.
Please note, we will not be able to amend a delivery address once the order has been shipped.
KQ TRADING is also an international shipping provider, we do post to Vietnam, China, Hong Kong, Taiwan, Malaysia, Philippine, Thailand and Campuchia. We are proud of the supports and trust that we have earned from the customers since 2016. KQ TRADING team is growing strong and we are here to keep the promise of providing an excellent experience with reasonable price everytime you come to us.
Based on our strong connection with people and businesses, we understand how important of each and every parcel means to you, that also how we appreciate and treasure your parcels, we always handle them with care and attention.
KQ Trading offer wide range of delivery/pick up options that fit best for our valued customers both domestically and internationally.
FREE STANDARD DELIVERY ON ORDERS $150 – EXCLUDED BABY FORMULA AND MILK POWDER.
Free delivery now on orders $150 and over.
Orders under $150 depends on the destination, please contact our friendly Team Member for inquery.
4 – 7 business days for delivery to metro locations.
7 – 10 business days for delivery to regional locations including Western Australia, Queensland and Northern Territory.
Same day delivery for order over $50 – Fee apply
The minimum order is $50, please contact our staff to arrange your delivery time.
” Same day delivery now is available Monday to Friday after 12:00pm – 6:00pm for area nearby Revesby. “
The freight will differ based on the destination country, please contact our friendly Customer Service Team Member for futher informations. Customers need to be aware that each couuntry has its own specific regulations about what can or can’t be delivery. Please check these regulations before you send.
Please note that the duties charged to receipients of internaltional mail items are determined by the destinaltion country, because we have no control of these charges we are unable to advise what duties may apply.
For international parcels, we will always pack them with care to ensure that you satisfy not only with our products but the service you are recieving.