By accessing the kqtrading.vn website, you agree to accept the terms described in the Privacy Policy. If you do not agree with the terms of the Privacy Policy, please leave the kqtrading.vn website.
Throughout our operations, we recognize the trust you place in our website kqtrading.vn and provide us with information. This privacy notice is designed to demonstrate our commitment to online security and customer service.
1. Purpose of information collection
We use the information collected from your visit to our website to help you improve your online shopping experience at kqtrading.vn, and to provide you with the services and information you desire. We also use this information to help develop and improve our website to make it more useful and attractive to our customers.
We collect the following types of information:
+ Information you provide to us: We collect personal information provided by website users. Personal information includes: name, address, phone number, email address, date of birth… through the online chat feature.
+ Cookies: Through the use of Cookies, we collect and analyze the IP address used to connect your computer to the Internet, computer and connection information such as browser and browser version, operating system, purchase history, confirmation when you open emails we send you, date and time and URLs that lead to our website. Cookies “cannot” access or analyze data on your computer’s hard drive. You can usually set your browser to disable cookies or to notify you when you are sent cookies. Software is also available on the market that allows you to access the website without providing this information. You are still welcome to visit kqtrading.vn website when you use such software.
2. Scope of information use
– We commit to only use information for promotion within Vietnam.
– Website kqtrading.vn uses member information to provide services to members.
– Send notifications about information exchange activities between members and the website.
– Prevent activities that destroy members’ user accounts or activities that impersonate members.
– Contact and resolve with members in special cases.
– Do not use members’ personal information for purposes other than confirmation and contact related to transactions on the website.
In case of legal requirements: KQ TRADING Joint Stock Company is responsible for cooperating to provide members’ personal information when requested by judicial agencies including: the Procuracy, the court, the police investigation agency related to any illegal acts of the customer. In addition, no one has the right to infringe on members’ personal information.
3. Information storage time
Customer personal data will be stored from the time of accessing the website until a cancellation request is made. In all other cases, customer personal information will be kept confidential on kqtrading.vn’s internal system.
4. People or organizations that may have access to the information
We will not rent, sell or otherwise disclose your personal information to unrelated third parties without your consent, except as described in this Privacy Notice.
+ Service Providers: We may employ other companies or individuals to provide certain services to or on behalf of us such as analyzing customer lists and data, or performing marketing or consulting services. These parties (Service Providers) will only have access to the personal information needed to perform these limited functions on our behalf and are required to provide your personal information with the same level of protection and security as we use on the service. Such Service Providers are prohibited from using your personal information for any purpose other than that for which they were used.
+ Marketing Partners: We may share your name and mailing address with a few carefully selected marketing partners whose products or services we believe may be of interest to you. We will never share any telephone number, email address, or credit card information you have given us with any of these marketing partners.
+ Aggregate Information: We provide aggregate information to some of our business partners. This information is general information and does not identify you personally. We collect and share aggregate information to learn more about our customers so that we can improve your shopping experience.
+ Law Enforcement and Protection of Users: To the extent permitted by law, we will disclose your personal information to government authorities or third parties pursuant to a legal request. We may also use or disclose your information as permitted by law to perform fee assessments, report or collect debts owed, fight fraud or protect our rights or property as well as those of our customers or users. You should be aware that, following disclosure to third parties, your personal information may be accessible to others to the extent permitted or required by applicable law.
5. Address of the unit collecting and managing personal information
KQ TRADING JOINT STOCK COMPANY
Head office: L17-11 Vincom Center Building, 72 Le Thanh Ton, Ben Nghe Ward, District 1, Ho Chi Minh City
Representative Office: 386/28 Le Van Quoi, Binh Hung Hoa A Ward, Binh Tan District, Ho Chi Minh City
Phone number: 0935 088 098
Email: info@kqtrading.com.au
6. Methods and tools for consumers to access and edit data
You have the right to request that we correct, delete your personal information, or if you have any questions about kqtrading.vn’s personal information terms, please send an e-mail or follow the appropriate links we provide.
7. Mechanism for receiving and resolving user complaints
+ Complaints about personal information security on the website:
Personal information of members on the website kqtrading.vn is committed to be kept absolutely confidential by KQ TRADING Joint Stock Company according to the personal information protection policy. The collection and use of each member’s information is only carried out with the consent of that customer, except in cases where the law provides otherwise.
Do not use, transfer, provide or disclose to any third party any member’s personal information without the member’s consent.
In case the server storing information is hacked, leading to the loss of members’ personal data, KQ TRADING Joint Stock Company will be responsible for reporting the incident to the authorities for timely investigation and handling and notifying members.
Absolutely secure all online transaction information of members including accounting invoice information and digitized documents in the website’s level 1 secure central data area.
KQ TRADING Joint Stock Company understands that your right to protect personal information is also our responsibility, so in any case of questions or comments related to kqtrading.vn’s privacy policy and related to personal information being used for the wrong purpose or scope as notified, please contact via email: info@kqtrading.com.au
+ Complaints about goods:
Kqtrading.vn promotes negotiation and reconciliation solutions between parties to maintain the trust and service quality of kqtrading.vn and follows these steps:
- Step 1 : Customers can complain about kqtrading.vn’s products via email: info@kqtrading.com.au , or can directly report to the administration.
- Step 2 : kqtrading.vn’s Customer Service Department will receive Customer complaints. Depending on the nature and severity of the complaint, kqtrading.vn will have specific measures to support Customers to resolve the dispute. This department will proactively resolve quickly and immediately respond to the results of resolving complaints based on the Policies that kqtrading.vn has announced within 7 working days.
- Step 3: In case it is beyond the ability and authority of kqtrading.vn, kqtrading.vn will request the Customer to bring this case to the competent state agency for settlement according to the law.
8. Personal information security
When you send us your personal information, you agree to the terms we have stated above, kqtrading.vn is committed to protecting your personal information in the best possible way. We will use various information security technologies such as: international standards PCI, SSL, … to protect this information from being accessed, used or disclosed unintentionally.
However, due to technical limitations, no data can be transmitted over the internet that can be 100% secure. Therefore, we cannot make a firm commitment that the information you provide to us will be kept absolutely secure, and we cannot be held responsible in the event of unauthorized access to your personal information such as cases where you voluntarily share information with others… If you do not agree to the terms as described above, we recommend that you do not send information to us.
Therefore, kqtrading.vn also recommends that you keep your password information confidential and not share it with anyone else.
If you are using a shared computer, you should log out or close all open website windows.
9. Children and Privacy Policy
Commercial websites are generally not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13 without parental consent. If you are under the age of 13, please do not provide us with any personal information. If we determine that a user is under the age of 13 and has submitted personal information without parental consent, we will remove that personal information from our records.
We understand that children may not fully understand all of the provisions of this Notice or make choices that are intended for adults only. We encourage parents and guardians to spend time with their children when they are online and to be aware of the sites they visit. The kqtrading.vn website system does not sell products to people under the age of 13. If you are under the age of 13, you are required to have the consent of your parent or guardian to make purchases from the kqtrading.vn website.
10. Membership Link Regulations
We maintain relationships with partner websites. Although we do not and cannot control the activities of the partners who operate those websites, we will terminate transactions with any member who engages in misconduct, such as: spamming, trademark infringement, exploitative means of attracting visitors, or illegal activities. Please notify us when you discover a bad link by emailing info@kqtrading.com.au .
11. Regulations on refusal of information
Kqtrading.vn uses the correct online chat tool to receive information provided by customers. If you do not want to leave information, skip this tool.
12. Policy Changes
Kqtrading.vn has the exclusive right and full authority to edit the content of this page without warning or notice. You agree that when you use our website after editing, it means that you have acknowledged, agreed to comply with and believed in this editing. Therefore, you should preview the content of this page before accessing other content on the website.